With a voucher, you're able to get a discount or other promotion when you purchase products through our online store. We have different activations, from % discounts per item or bundle deals when you get a discount on a second item. For every promotion, different conditions apply and are explained during ordering.

Here's how to claim your discount:

• Pick a product that's applicable for a voucher discount from our online store.
• Continue to your shopping bag. Click ‘Enter promo code’ under your order summary. A promo code can also be applied on the delivery page.
• A voucher field will appear. Type your voucher code into the field and hit ‘Apply'.

When shopping in the adidas app, continue by clicking ‘Payment’ or ‘Shop now’ to see the promotion code field in the check out steps.

Keep in mind:

- the voucher is only valid for a limited time.

- the voucher may not be applicable to all products. Exclusive articles are excluded from promotions, which will be noted on the product's page.

- the voucher cannot be applied after you've placed an order. In this case you need to cancel the order within 15min and use the re-order button in your account to checkout again.

- the voucher cannot be combined with other promotions, offers or discounts. If more than one promotion or discount offer applies to your order, we'll use the one with the greatest discount.

- Shipping charges apply when the discount voucher makes the total amount drop below the threshold for free shipping.

- cannot be applied in the CONFIRMED app

You can find the Terms and Conditions related to voucher usage stated on the bottom of the email in which you received your voucher, or on the voucher.

Sometimes when you try to use a voucher code you can get a message saying it’s either expired or not recognized. If it’s expired, you won’t be able to use it any more. If it’s not recognized, you can follow these steps to get to the bottom of the problem.

First you need to make sure you are using the voucher correctly. Read the terms and conditions which can be found at the bottom of the email. Also make sure the voucher applies to at least one item in your bag – not all items are eligible for promo codes. Another potential issue is the voucher might be a retail voucher – these can’t be used at online shops.

If none of these issues apply, make sure you’ve entered the voucher code exactly as it appears. It’s easy to make mistakes if you enter the code manually. Some common mistakes are:

• Check spacing, character errors and/or spelling mistakes.
• The voucher code field is case-sensitive. Check that ‘Caps Lock’ button is not on and use upper case where necessary.
• Check you’re not mixing up the numbers 0/1 and the letters O/I.
• It could also be possible that your voucher is only applicable on the adidas app and not our website. In such case, download it here and try again.
• Be aware that vouchers cannot be applied in the CONFIRMED app

If you are sure your voucher is valid for your order but it still doesn’t work, please contact us.

Promotions apply on a specific selection of our products. Certain articles may be excluded from promotions (e.g. the Yeezy collection or other hype articles). This is always highlighted on the article details page on both .com and in the app. If the code is valid and the wrong % is applied, please contact us and we will help find out what happened.

You can read the specific Terms and Conditions in the source of your voucher to make sure that your voucher applies to your order. The Terms and Conditions can be found at the bottom of the email you have received with your voucher, underneath the ‘Store Locator’ and ‘Privacy Policy’. Or go to your partner site for the agreed terms which can vary per collaboration.

If your voucher isn't working on sales products, it's because it cannot be combined with other promotions, offers or discounts. If more than one promotion or discount offer applies to the order, we'll use the one with the greatest discount. Check the source of your voucher code for the voucher-specific Terms and Conditions. You can find the Terms and Conditions at the bottom of the email, below the Privacy Policy.

If sales products are excluded from your voucher, use your voucher on a regular-priced product instead.

What happens in case of a return or cancellation of your online order depends which type of voucher you used.

You do not need to contact us when:

- your order got fully cancelled or if you cancelled the entire order yourself. The voucher code will be reactivated automatically after 24 hours.

- If you used a voucher that gave you a monetary discount (e.g. £10) the voucher will be replaced if you return the full order.

- If you return or cancelled (part of) the order paid with an adidas (refund) gift card, you will receive a refund for the amount applied to that part of the order per email. If you have used another payment method together with your Gift Card, refunds will first be made to the other payment method.

We can help you with a replacement voucher if:

- If you used a voucher that gave you a percentage discount (e.g. 10% off). The voucher can be replaced if you return the order, or part of it. Please contact us.

Your order invoice gives you a comprehensive breakdown of the split of discount across products. The invoice is sent with the delivery confirmation email or can be found in your account.

When can a voucher code be replaced?

Please note: When your order got fully cancelled or if you cancelled the entire order yourself, the voucher code will be reactivated automatically after 24 hours. You do not need to contact us for this. Just try it and it works again!

You can request a replacement voucher when...

... you returned (part of) your order in which you used a voucher. Make sure you’ve returned your order before you request a replacement voucher.

... your voucher doesn’t apply the correct discount to your order.

... your voucher isn’t working but you have:

• Checked if you are not using the voucher on an item which is excluded from promotions
• Checked the validity date of the voucher.
• Checked spacing, character errors and/or capital letters.

If one of the situations above applies, please contact us to request a replacement voucher.